Where and how can I place an order?
I have a question about your products, who can I contact?
What payment terms can I expect?
When they place their first order, we contact each new customer to agree on terms and conditions. Feel free to contact us if you have already ordered from us earlier, but you do not remember the terms and conditions, or there is a new agreement to be made – see our contact details.
What payment options do you have?
There are options for cash payment or bank transfer.
I have not received any feedback after my order. What should I do?
If it has been more than 48 hours since you sent your order and our confirmation is not in your spam folder, please call us and we will help you immediately.
What is the expected delivery time?
We always try to prepare orders as quickly as possible, but the delivery time always depends on the current order stock. We will let you know the estimated delivery time in the order’s feedback. If your order is urgent, you should contact us by phone or let us know by email and we will find the fastest solution for you.
What delivery methods can I choose from?
Orders can be taken over at our premises or can be delivered to you. We deliver the goods with a transport company and the size of the order is taken into account.
I made a mistake in the order, what can I do?
Contact us as soon as possible. If production has not started, we can cancel your order. With the production already underway, in case of custom-made products we will have to ask for a refund of the costs incurred.
I cannot find the product I am looking for in the catalogue, what should I do?
Get in touch with us – see our contact details. It is possible that the product you are looking for is not in our catalogue, or you are looking for it in the wrong catalogue part.